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Accessibility statement


DIVA strives to make its digital applications as accessible as possible. We do this in accordance with the European directives and the Flemish administrative decree.

Everyone should be able to use and view the information on easily, including the visually impaired, blind, hearing impaired, deaf and persons with other disabilities. This accessibility statement indicates the extent to which this website complies with the proposed guidelines.

The guidelines that are followed are the Web Content Accessibility Guidelines version 2.1 or WCAG 2.1 for short. There are three levels of accessibility, from low to high: A, AA and AAA. This application complies with the guidelines up to and including level AA, with the exception of the following work points.


Setup of this accessibility statement

This accessibility statement was drawn up by DIVA on 7 December 2020 and last revised on 7 December 2020.  

The accessibility of was last checked via a WCAG survey, carried out by an independent certified expert.

The accessibility statement was last revised on 7 December 2020.


Feedback and contact details

Do you have comments or do you experience accessibility problems that have not yet been addressed and are not listed as a working point? Please let us know. Send an e-mail to or call +32 3 360 52 52. We strive to provide you with an answer within 7 working days.



Are you not or insufficiently helped? The ombudswoman will handle your report when you have finished talking to the city (Antwerp), i.e. when you have first submitted your problem to the city itself. She handles your report independently and mediates where possible.

Send an e-mail to, call +32 800 94 843 (free number) or visit her office at De Coninckplein 25, near the Permeke library. The entrance is located in the Muizenstraat and opening hours can be found at:


Open work points

DIVA is currently conducting a thorough review of its digital infrastructure with a view to accessibility. The work points that were found by doing this exercise are listed below according to the standardized Work Points List of the Web Content Accessibility Guidelines (WCAG):


1.1 Text alternatives

Non-textual content (e.g. several images have no text alternative). DIVA has looked at the adjustments to solve this problem and aims to solve it in the fourth quarter of 2021. 


1.3 Customizable info

"Info and relations", contact page - these pages contain multiple visual elements, without the proper association in the source code. The Newsletter section has an input field, but the label is not linked by an attribute. DIVA has taken note of this problem and aims to solve it in the fourth quarter of 2021. 

The similarities between the visual and what is actually asked for need to be improved - especially with interactive elements, such as input fields. The purpose of the input must (also) be made clear programmatically. If a user has to fill in data in a form, the browser should be able to programmatically determine (for certain data types) which input is expected. DIVA has taken note of this problem and aims to solve it in the fourth quarter of 2021. 


1.4 Distinguishing elements

The use of colours & certain contrasts in the articles make some visual effects appear insufficiently clear. Different elements only change colour when the user hovers over them with the mouse. This can cause problems for people who are colour blind (the links in the drop-down menu, the social media icons, and the links in the navigation at the bottom of the page).

Also the reflow (1.4.10) needs to be improved. Enlarging one page will result in a different page. Some functionality and content then disappears behind another element - such as a button in the main menu at the top of the page. Other text disappears completely.

The link targets (2.4.4) are insufficiently elaborated. The goal of each link must be retrievable from the link text or context. This is impossible as long as there is no (alternative) text like the magnifying glass, the icon 'Buy your tickets' and all cards. The purpose of these links is not clear to a group of people due to the lack of a link text.

DIVA has taken note of this problem and aims to solve it in the fourth quarter of 2021. 


2.1 Keyboard accessibility

All functionalities on the page must be operable with a keyboard. However, some functionalities are implemented with Javascript without the proper HTML or CSS base.

The order of navigation of a page (2.4.3) must match what you see. At the moment one can use the keyboard to access the links in the language menu and drop-down menu, even if they are not open. This creates a confusing situation for keyboard users.

DIVA has taken note of this problem and aims to solve it in the fourth quarter of 2021. 


3.1 Readability 

The language of the page (3.1.1) or elements is not always properly captured in the code. This also does not change when the page changes language. For individual words or elements, such as the languages in the language menu, this language must also be specified.

If the language is changed from NL to DE a part of the page changes language (to German), but the menu does not. In the code, the page remains English.

DIVA has taken note of this problem and aims to solve it in the fourth quarter of 2021. 


Compatibility with browsers and assistive technologies

This website has been created to be compatible with most common assistive technologies for accessibility. We also use compatibility with the most common browsers.


Technical Specifications

The accessibility of the website depends on the following technologies. Accessibility can be guaranteed if your device supports these technologies..:

  • HTML
  • JavaScript
  • CSS
  • ARIA


Additional measures to promote accessibility

The following measures were taken to promote compliance:

  • Accessibility is included in our communication strategy.
  • Accessibility is included in the values of our organization.
  • Accessibility is included in our internal policies.
  • Accessibility is an essential part of our sustainability strategy and an integral part of our procurement policy.

Our employees are supported and encouraged to keep their knowledge about accessibility up to date and to increase it.