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For visitors with babies and little children

Prams are allowed in the museum rooms. We do ask that all bags on the pram are stored in the lockers (on floor -1). Would you rather put the pram away during your visit? This can be done in the space provided. Please talk to our staff at the front desk.

Two baby care tables are available in the toilets on floor -1.


For visitors with reduced mobility

DIVA is accessible to people with reduced mobility. The entire museum is accessible for (electric) wheelchairs and walkers. All exhibition rooms can be reached with a lift. The lifts have a surface of 139 cm long x 105 cm wide. The lift doors are each 89 cm wide.

A wheelchair is available in the museum. Ask the desk staff. There are also 20 folding chairs available.

The attendant of a visitor in a wheelchair can enter for free, provided that the assisted person can present a valid admission ticket. Assistance dogs are welcome in the museum.

You can find adapted toilets on floor -1.

It is not possible to reach the DIVA entrance by car. The Suikerrui is only accessible for pedestrians and cyclists. Parking "Grote Markt" is a few minutes' walk from the museum. You will find 5 places for people with disabilities. The maximum parking height of the parking is 1.90 m. More information about how to get to DIVA can be found here.


For visitors with an auditory impairment

In all museum rooms you can read informative texts. Here you can read the texts in advance: During your visit, you can also request the texts with your mobile device via the QR code of the Guide ID (the audio guide). This QR code can be found on the large intro board at the beginning of each room. All videos are also subtitled.


For visitors with a visual impairment 

The attendant of a visitor with a visual impairment has free access, provided that the assisted person can present a valid admission ticket. Assistance dogs are also welcome in the museum.

DIVA offers a sensory tour for the blind and visually impaired. Through numerous tactile elements and activating your sense of smell, you will discover the permanent expo 'A Brilliant Story'. The guide describes the diamonds, jewels and silverware, and brings the stories to life. Read more about the sensory tour for groups and the sensory tour for individual visitors.